FAQ

I changed my mind, can I get a refund?

Due to these items being very limited, we do not take returns for refunds or credit. All sales are final. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items. Exchanges are available for items in stock only.

What is your return policy?

We do not accept returns. All sales are final. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

What is your exchange policy?

If you would like to exchange an item for size, please contact customer service for authorization. To be considered,All requests for an exchange must be made within 7 days after the package is received and items must be in new condition (un-worn with all tags and labels attached).

The item MUST be in the same condition that it was received (unwashed and unworn). We can not exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receipt of the item will not be accepted.

All eligible exchanges are subject to availability of inventory. Items that are eligible for an exhange may only be exchanged once per order. 

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

If you require our cooperation by providing additional or missing information to complete the claim with USPS or any other Shipping Carrier, please reach out to us through our email and specify the information needed.

How do I contact Customer Service?

Please contact us via our email moneyfetishchicago@gmail.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.  

What payment options are available?

We accept PayPal and all major credit cards.

Do you ship internationally?

Yes. International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

How do I care for my garments?

To keep your Money Fetish garments looking great wash after wash, please follow these instructions:

• Turn garment inside out. Machine wash cold. Use gentle cycle.
• Do not iron printed or embroidered areas.
• Avoid drying your garments in a dryer, as this type of drying can be damaging. Instead, lay flat and drip-dry for preservation and a long life.
• If you use a dryer, tumble dry on low heat setting.
• Love unconditionally and wear it like you mean it!